Refund Policy

Last Updated: May 14, 2026

1. Standard Refund Policy

Because SkapoLabs utilizes high-cost GPU computing infrastructure to process and render cloud video content, we incur immediate, unrecoverable costs the moment a video begins processing. Therefore, we do not offer refunds for processed video minutes, used credits, or completed subscription cycles.

2. Subscription Cancellations

You may cancel your recurring monthly subscription at any time through your account dashboard. Canceling your subscription prevents future billing, but does not trigger a refund for the current billing cycle. You will retain access to your allocated processing hours until the end of your current paid billing period.

3. Software Failures

In the rare event of a backend software failure where the system crashes and fails to deliver a rendered video, the processing minutes for that specific job will not be deducted from your account balance, or they will be automatically credited back to your account.

4. Contact

If you believe there has been a critical billing error, please contact support@skapo.io.